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Welcome to Tyre Baron

Refund Policy

At Tyre Baron, customer satisfaction is our top priority. Our quality assurance team is dedicated to checking all items before shipment. Our product quality is guaranteed. If you receive a tyre and you aren't satisfied, you can easily arrange for a refund (exchange isn't offered). You may exercise your right to return the tyre within 7 Days of receiving it. Our Return and Refund Policy is only applicable if the tyres have not been fitted to the vehicle, and the receipt/proof of purchase from the date on which you received them from Tyre Baron must be presented. You will pay a restocking fee of $15 per tyre. This fee covers the shipping.

Process of Return/Refund

Refunds will be made within 5 business days into the account you provided. We only offer refunds if you contact/refund the tyre within 5 days of the delivery date. Please ascertain that the tyres are returned unused and in their original packaging with the proof of purchase to be presented. Returns that are not in accordance with our policies will not be accepted, and it will be returned to you. Refunds are processed within 5 business days after the return. To protect all our customers and ensure that refunds and returns are handled fairly, there are criteria we follow when reimbursing customers.

The criteria are:

  • The wrong tyre in terms of size and model was obtained (proof required).
  • The purchased tyre arrived in poor quality (proof required).
  • The delivered tyre had been damaged before it was obtained (proof required).
  • The tyre disappeared before it was obtained.
  • Expiration of the estimated delivery time.

Tyre Baron is always here to help! Do not hesitate to submit your complaint if you have any concerning your order. Contact our customer service team by sending an e-mail to info@tyrebaron.com.au. We will gladly answer any questions you have.

Payment

We accept the following means of payment: Mastercard/Visa. Be sure to provide your exact billing address and telephone number.

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